Terms of Service
Effective Date: 30 June, 2025
Welcome to Counselors Connect (thecounselorsconnect.com). By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
1. Services Provided
Counselors Connect offers a variety of services including:
- Booking counseling appointments (online and physical visits to our office)
- Online counseling sessions
- Access to blogs and educational content
- Online tests related to counseling and mental health
Physical meetings are arranged separately and are not directly facilitated through the website.
2. User Eligibility
Our services, especially counseling, are intended for users who are at least 13 years old. Users under 18 should use the service with the involvement or consent of a parent or legal guardian. By using our services, you represent that you meet these eligibility requirements.
3. Account Registration
- You must create an account to use certain features of the site.
- You are responsible for maintaining the confidentiality of your login credentials.
- We are not liable for any loss or damage arising from unauthorized use of your account.
- We reserve the right to suspend or terminate accounts at our discretion without prior notice.
- You may delete your own account at any time through your account settings or by contacting support.
4. Payments and Refunds
- Payments must be made through the website’s available payment methods (such as Razorpay and Stripe) at the time of booking.
- All payments are final. We do not offer refunds or cancellations.
- Rescheduling of appointments may be possible but could incur additional fees.
5. Appointment Policy
Appointments booked through the site are subject to availability. Please ensure timely attendance. We reserve the right to enforce no-show fees or rescheduling fees as applicable.
6. User Conduct
You agree not to use our website or services to:
- Engage in unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable behavior
- Post content that infringes on intellectual property rights or privacy rights of others
- Upload viruses, malware, or malicious code
- Attempt to disrupt or interfere with the site’s operation
We reserve the right to remove any content or suspend users violating these terms.
7. Intellectual Property
- Most of the content on this website, including blogs and educational materials, is generated or owned by Counselors Connect.
- Users who submit blogs, images, or other content grant Counselors Connect a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content on our official domains.
- Use of our logo and content is permitted only within the official domains of Counselors Connect. Any use outside these domains is strictly prohibited.
- All other intellectual property rights are reserved by Counselors Connect.
8. Disclaimer and Limitation of Liability
Counseling services and content are provided to the best of our belief and professional judgment. However:
- We do not guarantee specific results or outcomes.
- Our services do not substitute for professional medical or legal advice.
- You agree to use our services at your own risk.
- Counselors Connect shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
9. Termination of Access
We may suspend or terminate your access to the website or services at any time without notice, for any reason including violation of these Terms.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of Indian courts.
11. Changes to These Terms
We may update these Terms from time to time. Subscribers to our newsletter will be notified of any significant changes. Continued use of the website after changes constitutes acceptance of the updated Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at: