Customer Service
Welcome to the Counselors Connect Customer Service page. We’re here to help with any questions or issues you might have. Please review the information below to find what you need, or reach out directly if you don’t find what you're looking for.
1. Contact Methods
- Email: [email protected]
- Live Chat: Available directly via the website (look for the chat icon)
- Phone: [Your phone number] (if applicable)
2. Support Hours & Response Time
Our support team is available everyday from 9 AM to 8 PM IST. We strive to respond to all emails and chat messages within 24 hours on business days. Issues submitted during off-hours will be addressed on the next business day.
3. What to Include When Contacting Us
To help us assist you faster, please provide:
- Your full name and email address used during booking
- The service you booked (e.g., online session, workshop, assessment)
- Date & time of appointment (if booked)
- Any screenshots or error messages (for tech issues)
4. Common Issues & FAQs
- Not receiving session link: Check your spam/junk folder. Links are sent 24 hours before session.
- Payments declined: Ensure card/UPI details are correct, sufficient funds, browser/payment gateway supported.
- Requesting report access: Reports are delivered digitally. If you need assistance downloading or printing, contact support.
- Cancel/reschedule: Refer to the Refund Policy for rules and timelines.
5. Feedback & Complaints
Your feedback matters to us. If you have suggestions, compliments, or a complaint, please send us an email at [email protected]. We aim to formally acknowledge all complaints within 24 hours and resolve them as quickly as possible.
Last Updated: 13 September, 2025