Payment Policy

Effective Date: 13 September, 2025

At Counselors Connect, transparency in payments is very important to us. This Payment Policy explains how payments are collected, processed, and managed for all services offered on our platform.

1. Payment Requirement

All payments must be completed at the time of booking a session, workshop, or service.
Services are confirmed only after successful payment.
We do not accept cash or offline payments unless explicitly agreed upon in advance.

2. Accepted Payment Methods

We currently accept payments via Razorpay, Stripe, and other secure online gateways.
All major debit cards, credit cards, UPI, and net banking options supported by these gateways are accepted.
Payment details are processed securely, and Counselors Connect does not store your card or bank information.

3. Currency

Payments are collected in Indian Rupees (INR) unless otherwise specified.
For international users, exchange rates may apply based on your bank or card issuer’s policies.

4. Invoices and Receipts

Invoices/receipts are automatically sent to the registered email address upon successful payment.
Clients may request duplicate invoices by contacting our support team.

5. Failed or Declined Payments

If a payment fails or is declined, the booking will not be confirmed.
You are responsible for ensuring sufficient funds and correct payment details at the time of transaction.
Repeated failed payment attempts may result in suspension of account access until resolved.

6. Refunds and Cancellations

All payments are subject to our Refund Policy and Return Policy. Refunds are not automatic and must meet the conditions outlined in those policies.

7. Subscription and Packages

If you purchase a session package or subscription, payment must be made upfront unless installment options are explicitly offered.
Auto-renewals (if applicable) will be billed to your saved payment method. You may cancel auto-renewals through your account settings before the renewal date.

8. Security

We partner only with trusted payment gateways. All transactions are encrypted and processed securely. Counselors Connect does not directly store or have access to your full payment details.

9. Contact Us

For any billing or payment-related queries, please contact us at:
📧 [email protected]

Last Updated: 13 September, 2025