Privacy Policy
Effective Date: 30 June, 2025
At Counselors Connect (thecounselorsconnect.com), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services. By accessing or using our services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect the following types of personal information:
- Name
- Email address
- Phone number
- Mailing address
- Login/account credentials
- Cookies and usage data (required for login sessions, appointment bookings, and Google AdSense)
We do not collect sensitive personal health data unless voluntarily shared during the consultation process.
2. How We Use Your Information
We use your personal data to:
- Manage user accounts and provide appointment services
- Communicate with you regarding appointments, confirmations, and support
- Send marketing/promotional material if you opt-in during registration
- Send newsletters if you subscribe separately
- Display relevant advertisements via Google AdSense
- Improve our services and website functionality
3. Sharing of Your Information
We may share your information with:
- Assigned counselors or therapists: Limited information (name, email, phone) is shared for communication and scheduling.
- Service providers: We use third-party platforms like:
- Razorpay and Stripe (for payments)
- Google AdSense (for advertising)
These third parties may process your data under their own privacy policies.
We do not sell your personal information.
4. Cookies & Tracking Technologies
- We use essential cookies for login sessions, security, and appointment bookings.
- Google AdSense may place cookies or use tracking pixels to deliver targeted ads. These cookies are governed by Google’s privacy policy.
- You may see a cookie consent banner managed by Google where applicable.
We do not use any additional trackers or behavior monitoring tools.
5. Legal Basis for Processing (for international users)
If you are accessing this site from the EU, UK, or other jurisdictions requiring lawful basis (such as GDPR or PIPEDA), we process your data under:
- Your consent (e.g., marketing emails)
- Contractual necessity (e.g., booking an appointment)
- Legal obligations (e.g., billing record retention)
- Legitimate interests (e.g., website security, analytics)
6. Data Retention and Deletion
- Your data is stored as long as your account is active or as needed to provide services.
- You can delete your account through your settings or by contacting our support.
- Certain information such as billing details, transaction records, and invoices are retained for accounting and legal compliance, and may not be deleted.
7. Security Measures
We use secure technologies such as SSL encryption, server-side monitoring, and access control to protect your data.
However, since some content (such as blog comments) is user-generated, there is a possibility of malicious links. We moderate and monitor as best we can but cannot guarantee complete protection from user-posted content.
8. International Data Transfers
If you access our site from outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We take reasonable steps to ensure your data is treated securely.
9. Your Rights
Depending on your location, you may have rights to:
- Access the data we hold about you
- Request correction or deletion of your data
- Object to processing for marketing purposes
- Withdraw consent at any time
To exercise any of these rights, please email [email protected].
10. Changes to This Policy
We may update this Privacy Policy occasionally. Users subscribed to updates will be notified of major changes. You’re encouraged to review this page periodically.
11. Contact Us
If you have any questions about this policy, or wish to access, modify, or delete your personal data, please contact us at: